Our desire is that our clients feel that we are a part of their organization and you can develop a relationship with us as if we were sitting next to you at your desk.

• Services

  • Managed Services
  • Solutions Architecture
  • Productivity
  • Hosted Messaging & Collaboration
  • Backup / Archiving / High Availability
  • VoIP (Voice Over IP)

Managed Services

Many times, managed service providers will sell you a bank of hours. As soon as you have a problem that causes you to go over that bank of hours, you are charged an hourly rate. ISON offers a set fee per device as opposed to a bank of hours. This structure gives you a clear picture of how to budget for your IT support. With this model, whether you call ISON support one time or 1,000 times, you pay the same price. ISON Group offers services that include the monitoring and management of existing infrastructure, design and implementation of architecture improvements or changes and hosted messaging and collaboration services based on Microsoft Exchange and SharePoint Services.

Desktop/Laptop Services
Each one of your systems, whether in the office or in the field, needs to be maintained. ISON offers desktop and laptop support that ensures that your employees maximize their uptime and they are not held back by the hardware they are using.

Server Services
A server is not something that you can set up and let it maintain itself. ISON server support is a proactive suite. ISON proactively manages client servers in an attempt to foresee any possible problems that could be avoided. Regular server updates, preventative maintenance and constant feedback from your system are all factors necessary to keep this insight. ISON has a proven system that has helped our clients have the best “server support experience“ possible.

Printer Support
Printers are part of the network, and the network is critical to your business being up and running. Please do not misunderstand: ISON is not your replacement for a copier vendor. However, we will make sure that your printers are talking to your network as they should be. If that means that ISON needs to manage the relationship with the copier vendor or printer vendor, we consider that to be part of our printer support.

Mobile Device Services:
We all know that salespeople and support staff are more responsive and can react to opportunities much faster when they have virtually everything they need in a handheld device. ISON provides support for mobile devices, consultation on devices that can increase productivity and vendor management of those devices.